Here’s a quick guide on how to do this on Mozilla Firefox: Once every cookie has been deleted, restart your browser and see if the “ Custom error module does not recognize this error” issue has been resolved.Next, systematically select the, , and cookies and choose Delete to get rid of all associated cookies. Select the Allowed cookies from the Cookies in use menu.Click on Cookies from the website information menu.
Upon removing all cookies except the one which is applicable to the email in question, they reported that the “ Custom error module does not recognize this error” issue no longer occurred. Some affected users have managed to resolve the issue after they removed the cookies associated with Outlook OWA app that they’ve encountered the issue on. Method 2: Deleting all cookies associated with Outlook If this method has helped you to determine that the issue is not being caused by Microsoft’s servers, move down to the next method below. If the Details section says that “Everything is up and running” then the issue is not caused by scheduled maintenance or an unexpected server crash. To check the status of Outlook services, access this link ( here) and check whether service has a checkmark associated with it. With this in mind, it’s important to eliminate this possibility from your potential culprit list. Some affected users have reported that, in their case, the issue was caused by a maintenance period of. Method 1: Checking the health status of Outlook servicesįirst things first, let’s make sure that the issue is not beyond your control. Eventually, one of them is bound to help you in resolving or bypassing the error, regardless of the scenario in which you encounter the issue.
Down below, you’ll find a collection of methods that other users in a similar situation have effectively used to fix this particular issue.įor the best results, we advise you to follow the methods in the order that they are presented as they are ordered by efficiency and difficulty. If you’re currently struggling to resolve this error message, this article will provide you with several troubleshooting guides. In this case, you will be able to resolve the issue by clearing your browser’s cookies. Corrupted cookies associated with Outlook – As several users have reported, this particular issue can also occur if one or more Outlook cookies is getting misinterpreted by your browser.If this scenario is applicable, you have no repair strategies available – aside from waiting for the service to return online. One or more Outlook service is down – You might be encountering this particular issue in situations where one or more Outlook service is down or undergoing scheduled maintenance.